Monitoring and Collection of stakeholders' feedback


All the approved programmes being offered to students are required to undertake regular monitoring of the quality of delivery and of the outcomes standards. This involves a continuous process of reflection and review, including the feedback from students, teaching staff and external examiners, and the comments on teaching and learning resources. When problems are identified, remedial action should be taken immediately. The aim of this mechanism is to continuously monitor the programme so as to provide relevant indications of how well the high standards of delivery and of outcomes are maintained, and to help identify and solve any possible problems efficiently.


Teaching Evaluation Questionnaire 
Feedback from students is always the most important element in monitoring the quality of a programme. The teaching evaluation questionnaire is used in every academic term as a common framework for all courses. A survey on the teaching performance of lecturers is conducted before the end of a term.


Teaching Quality Observation

  • In-class teaching quality observation by the Head of department or Programme Leader or other senior colleagues is a requirement related to all new teaching staff during their first term of teaching work. For existing teaching staff, a senior academic staff or the Programme Leader or the education expert from the College Quality Teaching and Learning Center will be arranged to conduct the in-class teaching observation.


Feedback from External Examiners and Advisors
At the end of each academic year, the academic departments will arrange a meeting with the External Examiners (EE) and Advisors (EA). The academic departments will invite the External Examiners and Advisors to visit our campus to conduct the regular programme review. The academic departments will collect the comments and feedback from the EEs and EAs on the quality of the programme.


Feedback from students – Term-End Student Meeting
At the end of a term, the Programme Leader will meet with the student representatives to understand more about their learning problems and to collect comments on the learning facilities and support.  This provides a good opportunity for the Programme Leader to help the students solve their immediate problems or take preventive actions for a better teaching and learning environment, and it also provides a channel for students to express their concerns. The Programme Leader can also collect feedback from students for the design of the programme curriculum, and the teaching and learning environment of the department.


Feedback from Subject Lecturer - Course Evaluation Form 
A subject lecturer will be asked to complete the course evaluation form at the end of the term. The objectives of the course evaluation form are to collect their comments and feedback on the quality of the courses and the programmes.

Graduates’ and Employer Survey 
As employability of the graduates and the satisfaction rate of the employers can reflect the outcomes standard and quality of the academic programmes, a graduates’ employment survey will be conducted annually by the Student Affairs Office (SAO). The SAO will collect relevant information that includes first employment fields, monthly salaries, regional locations and satisfaction in programme outcomes etc. In order to find out the views of employers on how well the College has prepared its graduates in meeting their needs, comments are gathered from employers so that improvement can be made to the College’s academic programmes.


Feedback from Professional Bodies
The academic department should establish links with professional bodies so as to collect comments and feedback from the professional bodies on the quality of the programme. Their comments and feedback can enhance the programme quality and to equip the graduates with professional and practical skills for employment.


Follow-up Actions for the Stakeholders' feedback
Comments and feedback from students, academic staff, external examiners/advisors and professional bodies will be brought up in the Programme Committee meeting for discussion and regular programme review. Follow-up actions will be decided and carried out by the Programme Committee.